PRIVACY POLICY

1. Introduction

This Privacy Policy (hereinafter referred to as the «Policy») of V2D TRADING FZCO, registered in the Jebel Ali Free Zone (JAFZA) (hereinafter referred to as the «Company»), describes how we collect, use, process, store, and protect the personal data of our customers, partners, and website visitors (hereinafter referred to as «Data Subjects»).

We comply with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (hereinafter referred to as the «UAE Data Protection Law») and other applicable laws and regulations. This Policy is published in English and Arabic. In case of any discrepancy between the two versions, the Arabic version shall prevail.

2. Data Controller

The controller of the data subject’s personal data is: V2D TRADING FZCO

JAFZA License No.: [Your License Number]

Address: [Your address in JAFZA]

Email for data protection inquiries: v2d@v2dubai.com

3. Legal Basis and Purposes of Data Processing

The company processes the subject’s personal data only when there are legal grounds:

• Performance of a contract or pre-contractual relationship: To respond to a request left on the website, prepare a commercial offer, conclude and perform a supply contract, provide services and support.
• Legitimate interests: To ensure the security of our IT systems, prevent fraud, direct B2B marketing for similar products/services (provided that it is easy to opt out).
• Explicit consent of the data subject: To send marketing and advertising mailings, use optional cookies.

4. Composition and Purposes of Personal Data Collection

In the context of B2B interactions, we may collect the following categories of data:

• Business contact details: Full name, job title, company name, work email address, work phone number.
• Data for contract performance: Company details, order history, billing and delivery details, communication history.
• Data automatically collected on the website: IP address, browser type, page visit data (via cookies and similar technologies). For more details, see section 6.

Data is collected directly from the website user through: forms on our www.v2dubai.com website, email, phone calls, face-to-face meetings, as well as from public sources (e.g., professional profiles on LinkedIn).

5. Obtaining the Data Subject’s Consent

For purposes requiring the consent of the data subject (e.g., marketing communications), the company uses an active, explicit, and informed consent (opt-in) mechanism.

• Checkboxes on the website will not be checked by default.
• Next to each checkbox, there will be clear text explaining the purpose of the processing.
• You can withdraw your consent at any time by clicking the «unsubscribe» link in any marketing email or by contacting us directly.

6. Cookies and Analytics

The company’s website uses cookies:

• Necessary: For the website to function (e.g., shopping cart). Their use does not require consent.
• Analytical (e.g., Google Analytics): To analyze traffic and improve the website. We configure them to minimize data collection. Their use requires your consent, which is requested via a pop-up banner on your first visit.
• Marketing: To display relevant advertising. Used only with the explicit consent of the data subject.

You can manage your cookie settings through your browser settings. Disabling some cookies may affect the functionality of the website.

7. Transfer of Data to Third Parties

The company may transfer the data subject’s data to:

• Service providers (data processors): Companies that provide us with services on a contractual basis (hosting, CRM system, email distribution service, logistics partners). We enter into agreements with them that oblige them to ensure data protection.
• Government agencies: Only in cases provided for by UAE law.
• Business partners: For example, manufacturers of equipment for the performance of warranty obligations — only to the extent necessary for the specified purposes.

8. Cross-border Transfer of Personal Data

Data subjects’ data may be transferred and stored outside the UAE (e.g., on the company’s cloud providers’ servers). The company ensures that such transfers are carried out in accordance with the UAE Data Protection Law: either to a country with an «adequate level of protection» in the opinion of the UAE Data Protection Authority, or on the basis of approved contractual provisions (Standard Contractual Clauses) and with the necessary security measures in place.

9. Data Security

We take technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. These include encryption, access control, regular employee training, and risk assessment.

10. Data Retention Period

The company stores the personal data of the data subject for no longer than is necessary for the purposes for which it was collected or as required by UAE law.

• Data for contract performance: stored for the duration of the contract and the statutory period for settling claims (usually 5-10 years, depending on requirements).
• Contact data for marketing: stored until you withdraw your consent.
• Web analytics data: stored in anonymized form for the periods specified by the analytics services.

11. Data Subject Rights

In accordance with the UAE Data Protection Law, the customer has the right to:

• Request access to their data and copies thereof.
• Request correction of inaccurate data.
• Request the deletion of data (the right to be forgotten) when it is no longer necessary to process it.
• Withdraw previously given consent.
• Restrict or object to certain types of processing.
• Right to data portability (where applicable).

To exercise your rights, please send a request to v2d@v2dubai.com. We will respond within 30 calendar days of receiving your request. The response time may be extended by up to two months, in which case we will inform the customer and provide the reason for the extension.

12. Changes to the Policy

The Company reserves the right to update this Policy. All changes will be posted on this page with the new update date. Your continued use of our website or services after the changes have been made means that you agree to the updated Policy.

13. Contacts and UAE Data Protection Authority

For all questions related to the processing of your personal data, please contact us by email: v2d@v2dubai.com.

You also have the right to lodge a complaint with the supervisory authority: UAE Data Protection Authority, Ministry of Digital Economy, Artificial Intelligence and Remote Work Applications.